terms and conditions

Please read our terms and conditions carefully. If you have any question, please contact us!

Shipping destinations

In short: We ship to ALL countries worldwide!

Longer: During checkout you have to choose your country. Unfortunately our shop system is in German and all names are displayed in german language. Most names are identical, but some are not and you may not find your country in the list. It is there!

 

During checkout there is a small drop down box where you can choose the english language. All country names will be translated automatically, but the sorting will not be updated. Just type in the first one or two characters of your country with your keyboard and the cursor will jump to the desired entry.

Shipping costs & delivery time

All our products are shipped from Germany.

 

For orders from countries within the EU: 11.00 € (except LENS-GRIP, see below)

By default, we will ship your purchased products within the EU for 11.00 € with German Post. Typical shipping time is around 4 - 10 days (can vary). The parcel will be delivered by your local post company.

In case of delays the parcel can be tracked by us.

Orders from countries outside the EU (worldwide): 14.90 € (except LENS-GRIP, see below)

By default, we will ship your purchased products worldwide (outside the european union) for 14.90 € with German Post (priority). Shipping time will be between 7 and 15 days, sometimes up to 30 days (e.g. christmas time, or delivery to a remote/isolated area). The shipping time can be longer due to customs processing. The parcel will be delivered by your local post company (e.g. USPS in the United States).
PLEASE NOTE: The buyer is responsible for all taxes and import fees. The value of your order will be declared at the outside of the parcel.

In case of delays the parcel can be tracked by us.

 

 

Exception for the pocketPANO LENS-GRIP:

Since the pocketPANO LENS-GRIP is so small and lightweight, it can be sent very cheap by letter. Therefore, the shipping costs (in contrast to the shipping costs specified for our nodal heads) for any number of LENS GRIPs is only €0.90 (worldwide)!

Payment

PayPal - for international orders we accept PayPal, only. During checkout you will be redirected to PayPal. After the required data has been entered, it automatically returns to this shop to complete the order.

 

Please note: all other payment methods displayed at the checkout are for german customers, only.

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Lutz Müller Fototechnik, Rottenbachstraße 6, 98693 Ilmenau, Tel.: +49 (0) 17623526682, Email: info@pocketpano.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.